77go Privacy Policy — How We Protect Your Personal Information
User privacy is a top priority at 77go. This page explains what information we collect, how it is used, and your rights as a user of our platform in Malaysia.
Last updated: January 2026
Information We Collect from You
When you register or use the 77go platform, we collect several categories of information to ensure our services function correctly and securely. This information is organised into the following main types:
- Account information: Full name, email address, phone number, date of birth, and password provided during registration. This information is used to verify your identity and manage your account.
- Device and browser information: Device type, operating system, smartphone model, IP address, browser used, and session data. This information helps us optimise the platform experience for Malaysian users' devices.
- Local payment information: Transaction records in Malaysian Ringgit (MYR) via TNG eWallet, FPX, or bank transfer. We do not store full card numbers — only the transaction records necessary for account documentation.
- Usage data: Pages visited, games played, active session duration, in-platform actions, and login frequency. This data helps us understand how users interact with 77go.
- Cookies and tracking data: See the specific section below for full details on how we use cookies.
How Your Information Is Used
The personal information you provide is used to create and manage your 77go account, verify your identity during login, process withdrawal requests, and enable two-factor authentication for added security.
Payment data is used solely to process deposits and withdrawals in Malaysian Ringgit, verify transaction status, provide account financial records, and detect any suspicious transaction activity.
Usage data and device information help us identify technical issues, optimise platform performance for Android and iOS smartphones, and develop new features relevant to Malaysian users.
With your permission, we use your email or phone number to send important account notices, the latest promotions, and exclusive offers related to your 77go account activity.
Session Cookies and Tracking
The 77go platform uses cookies — small text files stored on your device — to enhance your user experience and ensure the platform runs smoothly. We use three types of cookies:
- Session cookies: Automatically deleted when you close your browser. These cookies keep you logged in during your active session.
- Preference cookies: Saves your language settings (Bahasa Melayu), display preferences, and interface configurations set within your account.
- Analytics cookies: Collects anonymised usage data to help us understand how users navigate the platform and identify areas for improvement.
You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform.
Data Storage & Security
77go applies appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our security practices include:
- Data encryption in transit using industry-standard security protocols.
- Strict access controls — only authorised personnel may access user data.
- Continuous system monitoring to detect any suspicious activity.
- Regular security checks to ensure our protection systems are always up to date.
User data is retained for as long as necessary for service purposes or in accordance with applicable Malaysian legal requirements. Following account closure, data is held for a defined period before being securely deleted.
Sharing Information with Third Parties
77go does not sell, rent, or disclose users' personal information to third parties for marketing purposes without your consent. However, there are limited circumstances in which information may be shared:
- Payment processors: Transaction information is shared with local payment processors such as TNG and major Malaysian banks solely to facilitate deposit and withdrawal processing in MYR.
- Legal requirements: We may be required to disclose information to Malaysian authorities when mandated by law, court order, or official investigation.
- Platform protection: In cases of fraud or security threats, information may be shared with relevant parties to protect other users and the integrity of the 77go platform.
In all instances of data sharing, we ensure that the receiving parties are bound by confidentiality and data protection obligations that are equivalent to or stricter than our own.
Your Rights as a User
As a 77go user, you have the following rights regarding your personal information. You may submit a request via our support email:
- Right of access: You have the right to request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe.
- Right to rectification: If your information is inaccurate or incomplete, you have the right to request immediate correction. Some data can be updated directly in your account settings.
- Right to erasure: You may request the deletion of your account and personal data. Such requests will be processed subject to applicable legal record-keeping requirements.
- Right to object: You may object to the processing of your data for specific purposes, such as marketing communications, at any time.
To submit any request relating to your privacy rights, contact the 77go support team by email at [email protected].
Policy Changes and How to Contact Us
77go reserves the right to update this privacy policy periodically to reflect changes in our practices, Malaysian legal requirements, or technology developments. Any significant changes will be notified to active users via platform notice or registration email.
The date of the most recent update is always displayed at the top of this page. Continued use of the 77go platform after any policy changes take effect constitutes acceptance of the latest version of this privacy policy. We encourage you to review this page periodically, especially after receiving any change notifications.
For any enquiries, concerns, or requests relating to your privacy and personal data protection on the 77go platform, you can reach us through:
- Email: [email protected]
- FAQ Section: Visit our FAQ page for quick answers to common questions about privacy and account security.
We are committed to responding to every privacy enquiry within a reasonable timeframe and ensuring your data is always handled with full accountability, in line with the highest data protection standards.
Still Have Questions About Your Privacy?
Check the FAQ section for quick answers, or register a free account and enjoy the 77go platform knowing your data is always protected.